ChessPlay.io – Cancellation and Refund Policy
Effective Date: Oct 01, 2025
At ChessPlay.io, we aim to deliver a seamless and transparent experience for all our users coaches, academies, and students. This Cancellation and Refund Policy explains how cancellations, renewals, and refunds are handled for your subscriptions.
Subscription Plans
ChessPlay.io offers access through the following subscription types:
Monthly
Quarterly
Half-Yearly
Annual
All subscriptions are billed in advance and renew automatically at the end of each billing period unless cancelled.
Cancellation Policy
You may cancel your subscription at any time through your ChessPlay.io dashboard or by emailing support@chessplay.io.
Cancellations will take effect at the end of your current billing cycle, you’ll continue to have access until your subscription expires.
Once cancelled, your account will not be billed again unless you choose to re-subscribe.
No partial or prorated refunds will be issued for the remaining days in a billing period after cancellation.
Refund Policy
Because ChessPlay.io provides a digital SaaS platform, refunds are granted only under specific conditions.
Eligible Refunds
You may request a refund within 7 days of your first payment if:
You experience a technical issue that prevents you from using key features of the platform and our support team is unable to resolve it within a reasonable time.
You were incorrectly charged due to a billing or system error.
Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of mind after purchasing or renewal.
Failure to cancel the subscription before the renewal date.
Partial usage or non-usage of the service during an active billing period.
Subscriptions purchased during discounts, offers, or free trial conversions.
Refund Processing
Once approved, refunds will be processed within 7–10 business days to the original payment method used.
Free Trials
If a free trial is provided, you won’t be charged until the trial ends.
To avoid charges, cancel your subscription before the trial period expires. Once the trial converts to a paid plan, standard refund policies apply.
Termination by ChessPlay.io
Accounts found violating our Terms of Service or Fair Usage Policy may be suspended or terminated.
In such cases, no refunds will be issued.
Contact Us
For cancellation or refund assistance, please contact our support team: support@chessplay.io
Our team will respond within 2–3 business days.
Policy Updates
ChessPlay.io reserves the right to update or revise this policy at any time. Changes will be reflected on this page with a revised effective date.